Street SmartTrain Safety
Follow this advice to help ensure your journey is a hassle-free experience.
Plan in advance
Plan travel in advance of school trips.
For group travel, contact your local Sydney Trains station manager. You will need to provide the following information:
- proposed date and time of travel
- departure and destination stations
- number in group
- school contact details.
Sydney Trains will contact your nominated representative to advise appropriate travel arrangements.
Did you know we run safety and behaviour workshops for school students? To have a safe outing, why not book in a free session for your group. Find out more about the Schools Program.
During peak hours services can be very crowded. We ask that you do not travel between 7.00am to 9.00am and 4.00pm to 6.00pm, Monday to Friday.
For Olympic Park services change at Lidcombe Station for the Olympic Park Sprint service.
No carriages or seats can be reserved on normal Sydney Trains services.
Travelling in groups
We recommend that only small groups (up to 20 children and 1 teacher/carer) travel together. Larger groups should not expect to travel together on one train.
Infants should have a minimum of one teacher/carer per 5 children. Primary and secondary school children should have a minimum of one carer / teacher per 20 children.
If more than one group is travelling on the same train, ensure groups are spread throughout all carriages.
Arrive at the station 20 minutes before departure time.
It is essential that carers/teachers assist station staff with boarding students as quickly as possible onto trains so as to avoid delaying the train.
Teachers/carers are asked to maximise the number of children per seat on the train.
Child off-peak return tickets are the cheapest option. Off-peak fares do not apply before 9.00am. Travel off-peak and save up to 30% in fares.
Group tickets can be purchased at the station on the day of travel only.
Each child, teacher and carer must have a valid ticket before boarding a train. If both the station and ticket vending machines are closed or not operating you must purchase the tickets at your destination.